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Our office is conveniently located right off I96. Please visit our "directions" tab on our web site for complete directions and a user friendly map. Thank you!

2013-2014 Satisfaction Survey Results for Patients
As part of our Quality Assessment and Improvement Program, we sent out 168 surveys to parents whom had a son/daughter receive orthoses from us from August 2013 to August 2014 .

We received 48 back, which is about a 29% response rate. There were 576 questions asked and 552 were answered.

From those questions, we received these results as follows:

528 of the survey questions were answered – excellent. 96% 22 of the survey questions were answered – good. 4%
2 of the survey questions were answered – average. .4%
0 of the survey questions were answered – below average. 0%
0 of the survey questions were answered – poor. 0%

More specifically, the parents of the patients were asked to rate us on 12 questions. We received these results as follows:

On the question of “Were you and your child treated in a friendly manner by...”
1. The office staff? 48–excellent or 100%
2. The orthotist? 47—excellent 1-unanswered
On the question of “Were your questions or problems addressed to your satisfaction by...”
1. The office staff? 47—excellent or 98% 1-good
2. The orthotist? 48—excellent or 100%
On the question of “Were you informed of your copay and payment options by the office staff (if applicable)...”
30—excellent or 88% 4-good 14-unanswered

On the question of “Please evaluate your child's orthosis...”

Design? 46—excellent or 96% 1- between excellent/good 1-good
Quality of workmanship? 47—excellent or 98% 1-good
Quality of fit? 46—excellent or 96% 2-good
Your child's comfort? 42—excellent or 89% 4-good 1-average 1-unanswered
Improvement of function? 45—excellent or 96% 1-good 1-average 1-unanswered
Ease of use and care? 41—excellent or 85% 7-good

On the question of “Did you receive timely, appropriate follow up care?”...
41—excellent 7-unanswered

48 of 48 stated that they would refer Pediatric Orthotic Specialists to a Friend

 

2012-2013 Satisfaction Survey Results for Patients
As part of our Quality Assessment and Improvement Program, we sent out 244 surveys to every parent whom had a son/daughter receive orthoses from us from August 2012 to August 2013 .

We received 65 back, which is about a 27% response rate. There were 780 questions asked and 746 were answered.

From those 746 questions, we received these results as follows:

673 of the survey questions were answered – excellent. 90% 58 of the survey questions were answered – good. 8%
14 of the survey questions were answered – average. 2%
0 of the survey questions were answered – below average. 0%
1 of the survey questions were answered – poor. .1%

More specifically, the parents of the patients were asked to rate us on 12 questions. We received these results as follows:

On the question of “Were you and your child treated in a friendly manner by...”
1. The office staff? 62–excellent or 95% 3-good
2. The orthotist? 62—excellent or 97% 1-good 1-average 1-unanswered

On the question of “Were your questions or problems addressed to your satisfaction by...”
1. The office staff? 59—excellent or 91% 4-good 2-average
2. The orthotist? 61—excellent or 94% 3-good 1-average

On the question of “Were you informed of your copay and payment options by the office staff (if applicable)...”
40—excellent or 83% 5-good 2-average 1-poor 17-unanswered

On the question of “Please evaluate your child's orthosis...”
Design? 58—excellent or 91% 4-good 2-average 1-unanswered
Quality of workmanship? 58—excellent or 91% 6-good 1-unanswered
Quality of fit? 59—excellent or 92% 5-good 1-unanswered
Your child's comfort? 53—excellent or 83% 8-good 3-average 1-unanswered
Improvement of function? 48—excellent or 80% 10-good 2-average 5-unanswered
Ease of use and care? 57—excellent or 89% 6-good 1-average 1-unanswered

On the question of “Did you receive timely, appropriate follow up care?”...
56—excellent or 95% 3-good 6-unanswered

63 of 65 stated that they would refer Pediatric Orthotic Specialists to a Friend! (2 unanswered)

2011-2012 Satisfaction Survey Results for Patients
As part of our Quality Assessment and Improvement Program, we sent out 252 surveys to every parent whom had a son/daughter receive orthoses from us from Oct. 2011 to Oct 2012 .

We received 74 back, which is about a 29% response rate. There was 888 questions asked and 853 were answered.

From those 888 questions, we received these results as follows:

781 of the survey questions were answered – excellent. 88% 61 of the survey questions were answered – good. 7 %
10 of the survey questions were answered – average. 1%
1 of the survey questions were answered – below average. .1%
0 of the survey questions were answered – poor. 0 %

More specifically, the parents of the patients were asked to rate us on 12 questions. We received these results as follows:

On the question of “Were you and your child treated in a friendly manner by...”
1. The office staff? 72–excellent or 97% 1-good 1% 1 average 1%
2. The orthotist? 74—excellent or 100%

On the question of “Were your questions or problems addressed to your satisfaction by...”
1. The office staff? 70—excellent or 97% 2-good 3% 2-unanswered
2. The orthotist? 69—excellent or 97% 2-good 3% 3-unanswered

On the question of “Were you informed of your copay and payment options by the office staff (if applicable)...”
48—excellent or 89% 3-good 6% 2—average 4% 1-below average 2%
20 unanswered

On the question of “Please evaluate your child's orthosis...”
Design? 64—excellent or 89% 6—good 8% 2-average 3% 2 unanswered
Quality of workmanship? 67—excellent or 91% 6—good 8% 1-average 1%
Quality of fit? 65—excellent or 88% 8—good 11% 1-average 1%
Your child's comfort? 62—excellent or 85% 10—good 14% 1—average 1% 1 unanswered
Improvement of function? 62—excellent or 87% 8—good 11% 1-average 1% 3 unanswered
Ease of use and care? 63—excellent or 85% 10—good 14% 1-average 1%

On the question of “Did you receive timely, appropriate follow up care?”...
65—excellent or 94% 5—good 7% 4 unanswered

74 of 74 stated that they would refer Pediatric Orthotic Specialists to a Friend!

******NOW HIRING******
ORTHOTIC ASSISTANT/TECHNICIAN-


Entry level position with outstanding career potential. Opportunity leading to the position of practitioner, for the highly motivated professional minded individual. The position is open for the individual seeking to become a Certified Orthotist.

PREREQUISITES:
-Mechanically inclined, skilled with hand tools, strong anatomy background, artistic and ambitious.

-The position is open for the individual seeking to become an orthotic practitioner or Certified Orthotist.

-Bachelors degree preferred and will consider individuals possessing knowledge of lower extremity, spinal anatomy, and a passion to make a career in this medical profession.

-Experienced with various types of tools and equipment and be mechanically minded.

-Possess artistic ability and have a desire to work with their hands and mind.

-Has excellent written and interpersonal communication skills.

-Able to grasp new information quickly and eager to study independently.

POSITION DESCRIPTION:
-This Opportunity involves working with children and other medical professionals in a team approach.

-Assisting orthotist and technicians with patient care and fabrication of pediatric orthotics including casting, fabrication, fitting and follow-up care

-Working with various hand tools and shop machines in the design, production and maintenance of custom orthotics.

-Working in a team atmosphere with co-workers to continue the efficient, friendly, professional care to our patients and their families.

-Teaching patients and families the use and care of the orthotic devices.

-Providing written and verbal communication with Therapists, Physicians and co-workers.

-Addressing complex challenges with design and fabrication of orthotic devices.

-Assisting technicians with fabrication of custom orthotic devices, maintenance of lab, lab machinery, supplies, and components.

Pay and benefits will be based on successful applicant's experience and abilities.

Please fax or email resume, references and cover letter to:

Grant Meyer, CO, Owner
Pediatric Orthotic Specialists
email to ortho4peds@aol.com
or fax to 231-759-6492


N.C.O.P.E. ACCREDITATION GRANTED 08/2008
N.C.O.P.E. (National Commission on Orthotic and Prosthetic Education) has granted Pediatric Orthotic Specialists approval as an accredited residency site for orthotics education.

Residency programs contribute to the continuing education of future O&P professionals. These programs provide students with a 12-month, structured experience by complying with the established standards and guidelines. It is during the residency program that individuals gain the clinical training and experience needed to balance their primary education with experience to generate the best practitioner possible.

NCOPE carries out its accreditation mission by serving as the deliberative body through which standards for residency programs as well as procedures for accreditation are established.

NCOPE's accreditation process is a valuable service to students, the education and residency programs, the profession and the public.

 

U.S. PATENT GRANTED

**March 2005**
Pediatric Orthotic Specialists is granted a U.S. Patent for the D-DAFO.

After 4 years with the “Patent Pending” status, a U.S. Patent was issued to Pediatric Orthotic Specialists for the D-DAFO design.

The design was first conceived by Grant Meyer, CO., in collaboration with pediatric Physical Therapists and Physicians in West Michigan in 2000. Mr. Meyer, who has treated thousands of children in his career, was not satisfied with the functionality and quality of the lower extremity designs available.

The D-DAFO is designed to provide optimal results with the dynamic design and dynamic materials. Every aspect of each orthosis (including plastic thickness, padding, posting, trim lines and strapping), is tailored to the unique needs of each patient. Each one is engineered to provide the correction and alignment needed through total contact, pressure redistribution and ground reaction forces. D-DAFO's are also designed to produce stability, tone reduction and a positive effect on more proximal musculature and joint alignment. All while keeping the patient very comfortable.


“We begin with a thorough evaluation of the patient's lower extremities and body mechanics. We then utilize our specialized Pediatric Corrective Casting techniques along with meticulous cast modification and orthotic design. All of which are done by the treating Orthotist in order to maintain the highest standards and continuity of care. All orthoses are completely fabricated in our lab in Grand Rapids and all fabrication is closely supervised by the Orthotist as well.”


"It is very gratifying to be able to help children and families who have, in the past, been plagued with problems due to pressure areas, discomfort, loss of function, etc.
Many people have assumed that chronic problems with AFO's are inevitable, when actually, proper techniques and application of design can usually eliminate those problems. The D-DAFO has been an outstanding addition to our selection of available orthotic designs."

 

 

 

 

 

Pediatric Orthotic Specialists at John Ball Zoo

Pediatric Orthotic Specialists was invited to be a part of a special Muscular Dystrophy Association event on On Saturday, October 14, 2006. The 'Stride and Ride' was held at the John Ball Zoo in Grand Rapids. It was a was lots of fun in spite of the cold weather.

The Stride and Ride event was a huge success. The MDA raised over $18,000 to help local families and send local children to the MDA summer camp.

Thanks to the MDA for all you do...And for letting us be a part of this special event.

 

 

 

 

 

 

 

 

 

 

 

 

 


2010-2011 Satisfaction Survey Results for Patients

As part of our Quality Assessment and Improvement Program, we sent out 316 surveys to every parent whom had a son/daughter receive orthoses from us from Sept. 2010 to Sept. 2011.

We received 124 back, which is about a 39% response rate. There was 1612 questions asked and 1530 were answered.

From those 1612 questions, we received these results as follows:

1412 of the survey questions were answered – excellent. 92% 31 of the survey questions were answered – good. 2%
20 of the survey questions were answered – average. 1.3%
1 of the survey questions were answered – below average. 0.1%
1 of the survey questions were answered – poor. 0.1%

More specifically, the parents of the patients were asked to rate us on 12 questions. We received these results as follows:

On the question of “Were you and your child treated in a friendly manner by...”
1. The office staff? 119 –excellent or 96% 4-good 3% 1 average 1%
2. The orthotist? 118—excellent or 96% 4-good 3% 1-average 1%

On the question of “Were your questions or problems addressed to your satisfaction by...”
1. The office staff? 119—excellent or 96% 3-good 2% 1-average 1%
2. The orthotist? 119—excellent or 96% 3-good 2% 1- average1%

On the question of “Were you informed of your copay and payment options by the office staff (if applicable)...”
77—excellent or 62% 4-good3% 3—average2% 1-poor 1%

On the question of “Please evaluate your child's orthosis...”
1. Design? 110—excellent or 89%10—good 8%
2. Quality of workmanship? 111—excellent or 89% 11—good9%
3. Quality of fit? 111—excellent or 89% 8—good 6% 3-average2.5%
4. Your child's comfort? 94—excellent or 76% 23—good 19% 4--average3%
5. Improvement of function? 91—excellent or 73% 21—good17% 3-average 2.5%
6. Ease of use and care? 99—excellent or 80% 18—good15% 3-average2.5%

On the question of “Did you receive timely, appropriate follow up care?”...
100—excellent or 80% 7—good 6% 1- below average 1%

124 of 124 stated that they would refer Pediatric Orthotic Specialists to a Friend!


2009 Patient Satisfaction Survey Results
As part of our Quality Assessment and Improvement Program, we sent 202 surveys to parents whom had a son/daughter receive orthoses from us in 2008.

We received 34 back, which is about a 17% response rate. There was 408 questions asked and 388 were answered.

From those 388 questions, we received these results as follows:

339 of the survey questions were answered – excellent. 90 % 37 of the survey questions were answered – good. 9 %
14 of the survey questions were answered – average. 3 %
2 of the survey questions were answered – below average. .5%
2 of the survey questions were answered – poor. .5%

More specifically, the parents of the patients were asked to rate us on 12 questions. We received these results as follows:

On the question of “Were you and your child treated in a friendly manner by...”
1.The office staff? 31 –excellent 1—above average 2--average
2.The orthotist? 30—excellent 1-above average 1--average

On the question of “Were your questions or problems addressed to your satisfaction by...”
1.The office staff? 31—excellent 2—above average
2.The orthotist? 30—excellent 1—above average 2--average

On the question of “Were you informed of your copay and payment options by the office staff (if applicable)...”
20—excellent 1—above average 1--average
On the question of “Please evaluate your child's orthosis...”

1.Design? 27—excellent 6 —above average 1--average
2.Quality of workmanship? 32—excellent 1—above average
3.Quality of fit? 32—excellent 1—above average 1--average
4.Your child's comfort? 24—excellent 6----above average 1--average
5.Improvement of function? 22—excellent 9—above average 1—average
6.Ease of use and care? 26—excellent 5—above average 2--average

On the question of “Did you receive timely, appropriate follow up care?”...
24—excellent 4—above average 2--average

33 of 34 stated that they would refer Pediatric Orthotic Specialists to a Friend!

2008 Patient Satisfaction Survery Results
As part of our Quality Assessment and Improvement Program, we sent out 245 surveys to every parent whom had a son/daughter receive orthoses from us in 2007.

We received 39 back, which is about a 16% response rate. There was 468 questions asked and 447 were answered.

From those 468 questions, we received these results as follows:
422 of the survey questions were answered – excellent. 94% 22 of the survey questions were answered – good. 5%
3 of the survey questions were answered – average. .7%
0 of the survey questions were answered – below average. 0%
0 of the survey questions were answered – poor. 0%

More specifically, the parents of the patients were asked to rate us on 12 questions. We received these results as follows:

On the question of “Were you and your child treated in a friendly manner by...”
1.The office staff? 39 –excellent or 100%
2.The orthotist? 39—excellent or 100%

On the question of “Were your questions or problems addressed to your satisfaction by...”
1.The office staff? 36—excellent or 95% 2—above average
2.The orthotist? 35—excellent or 97% 1—above average

On the question of “Were you informed of your copay and payment options by the office staff (if applicable)...”
26—excellent or 96% 0—above average 1--average

On the question of “Please evaluate your child's orthosis...”
1.Design? 33—excellent or 94% 2—above average
2.Quality of workmanship? 35—excellent or 97% 1—above average
3.Quality of fit? 33—excellent or 92% 3—above average
4.Your child's comfort? 32—excellent or 86% 5—above average 1--average
5.Improvement of function? 32—excellent or 88% 4—above average 1—average
6.Ease of use and care? 34—excellent or 94% 2—above average

On the question of “Did you receive timely, appropriate follow up care?”...
34—excellent or 94% 2—above average

38 of 39 stated that they would refer Pediatric Orthotic Specialists to a Friend!


2006 Patient Satisfaction Survey Results

As part of our ongoing Quality assessment and improvement program, Pediatric Orthotic Specialists conducts annual Patient Satisfaction surveys of our patient's parents and guardians. Our goals with the surveys are to insure that we are providing the best possible service to our patients and their families.
In the Summer of 2006, we mailed out surveys to the parents of every patient that we treated between April 2005 and April 2006. 23% of the surveys were returned to us completed or partially completed.
The parents were asked to rate their treatment from the orthotist and office staff, the information and instructions they were given, and the quality and function of their child's orthosis, with a response of excellent, good, average, below average, or poor.
The answers were given a score as follows:

Excellent = 5
Good = 4
Average= 3
Below average = 2
Poor = 1

All of the answers were tallied and the average score was calculated to be 4.778!

**Also, for the 2nd year in a row, 100% of parents stated that they would refer a friend with a child in need of orthotics to Pediatric Orthotic Specialists.**


2005 Patient Satisfaction Survey Results
"Job well done... Keep it up", to all the staff!

2005 Patient Satisfaction Survey Report
As part of our ongoing Quality assessment and improvement program, Pediatric Orthotic Specialists conducts annual Patient Satisfaction surveys of our patient's parents and guardians. Our goals with the surveys are to insure that we are providing the best possible service to our patients and their families.
In the spring of 2005, we mailed out surveys to the parents of every patient that we treated during 2004. 38% of the surveys were returned to us completed or partially completed.

The parents were asked to rate their treatment from the Orthotist and office staff, the information and instructions they were given, and the quality and function of their child's orthosis. They were given the following options for responses: excellent, good, average, below average, or poor.
We rated the responses with a scoring system as follows:

Excellent = 5 points
Good = 4 points
Average = 3 points
Below average = 2 points
Poor = 1 point

All of the answers were tallied and the average score was calculated.

The average score for all questions answered was 4.8!

Additionally, 100% of the respondents stated they would refer others to us!

Many people filled the comment sections on the surveys as well. We at Pediatric Orthotic Specialists greatly appreciate all of the input, suggestions and encouragement that our patient's parents have given us.

This survey is now available through this web site. If you are the parent of a patient of ours, please go to the “current patients” section to find the survey.